Customer Return Policy?
We will not accept the returns without proper reason.We will accept return only if the products is damaged or a wrong product.you can also send the photos on our whatsapp number +919495912681.so our sales team can make the decision for your return.
Customer is not eligible for return/exchange if
- Its “No longer needed”.
- Minor difference from the specification such as color,size etc..
- Customer tried to handle the industrial product and unable to use it which promotes any tear/damage.
- Made to Product(on demand) will not be returned.
Guidelines for Return/Exchange:
- For Products purchased on samnantools, in the event the customer has any concern with the Product, the customer shall raise Return/Exchange request within the same day of product delivery.
- Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue.
- If customer is sharing photographs of product it must be four angle photograph inclusive of Product Packaging images (Videography will be highly appreciated).
- In case of Industrial goods return will be accepted only in case of wrong, defective, damaged product.
- In Case of Faulty electronics product, customer need to contact nearest service centre for repair/ replacement.
- All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.
- Customer should pay the return parcel service charge for the product
- We shall endeavour to process the customer refund within 7 (Seven) working days from the date of receiving the product back to our warehouse
- The refunds in accordance with the above guidelines shall be as per the following:
- In case of pre-paid order, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in same account of customer buying the Product from where customer has paid the transaction amount.
- For cash on delivery transactions, refunds, if any, will be made via demand draft/NEFT/Cheque etc. in favour of the customer buying the Products, as per the details provided by the customer.
Refunds / Returns shall NOT be allowed in the following cases:
- Return request is made outside the specified time frame of 2 days as specified above.
- In case where price tags, labels, original packing, freebies and accessories, box are missing.
- If the Product is damaged by the customer, in any manner as may be determined by samnantools at its sole discretion.
- If Product has been used by the customer.
- If Product sold as combo/sets cannot be returned as individual Product.
When are Refunds provided?
- We work to provide the most hassle-free online shopping experience. You are covered and your money safe. We initiate the refund process as soon as we receive the details.
- Damaged products are returned to our warehouse and has been quality checked.
What are the details you require to process COD refund?
- Once you agree for cod refund, you will receive an email from samnantools customer support team asking for.
- Bank Name
- Account Number
- Account Holder’s name
- IFSC code
- Location of the Bank. We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.
Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Net banking?
- No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from.
How long will it take to refund?
- It takes 7-10 working days for the money to be credited to your account.