How do I place an order?
- Ordering at samnantools is easy. Placing your first order at samnantools? Please follow the below mentioned steps:
- Just select the items you want to shop.
- Enter your shipping address.
- Enter your payment information and you are home.
How long will delivery take?
Your order would be delivered through reputed courier companies at your doorstep. Bulk Orders (greater than 10) & heavy items are shipped through surface & may take more than 10 days for delivery.
What exactly happens after ordering?
Once your Order is successfully placed, you will receive a confirmation over email and text message from samnantools. This mail will have all the details related to your order. Order details can also be viewed at My Account > Order history, if you have placed the order through your log in id.
What is the standard delivery time?
Standard delivery time is 7-8 days, however for some products delivery time may vary depending upon the availability or depending upon the size of the order
Why is standard delivery time different for some products?
- Time taken to deliver a product depends upon the below mentioned parameters:
- Stock availability
- Size of the order
- Shipping Address
- size of the product
- Make to Order products
Will I be informed once my order is processed?
Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you on the estimated date of delivery. You can also TRACK ORDER online. Please note tracking information may not be available for all carriers.
What are the modes of payment for purchasing on samnantools? What payment methods do you accept?
- We accept the following modes of payment:
- Debit/Credit Cards/Net banking of all major banks
- Cash On Delivery (COD)
What is COD (Cash On Delivery)? Are there any additional charges for COD orders?
- COD refers to Cash On Delivery. It doesn’t matter if you don’t have a Credit/Debit card or online shopping is not your forte. If you are not comfortable making an online payment on samnantools, you can opt for the Cash on Delivery (C-o-D) payment method instead. samnantools offers you the option of paying for the purchase at your doorstep. Just place your order and make cash payment to our COD partner upon the delivery of your item.
- Not all deals/products have COD option. Please check the deal page before buying. samnantools does not offer COD at all locations. Please enter your pin code to check the availability of COD option at your location.
How do I place Cash on Delivery (C-O-D) order?
- All items that have the “Cash on Delivery Available” icon are valid for order by Cash on Delivery.
- Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select “Pay By Cash on Delivery”. Enter the CAPTCHA text as shown, for validation.
- Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.
How can I pay if COD option is not available on my address?
If COD option is not available on your address you can always opt for Net Banking or Credit/Debit Card. In case you don’t have a Net Banking or Debit Card options please contact your bank for Debit Card/Credit Card issue.
Why isn’t COD available to me?
- Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Hence, based on your location COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.
- We also restrict Cash on Delivery facility for certain customers based on our long-term experience. To know more, please refer to our Terms and Conditions
Is it safe to use my credit/debit card on samnantools?
Your online transaction on Samnantools is secure with the highest levels of transaction security currently available on the Internet. Samnantools uses Razorpay as a payment gateway to protect your card information while securely transmitting it to the respective banks for payment processing.
All credit card and debit card payments on Samnantools are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.
Customer Return Policy?
We will not accept the returns without proper reason.We will accept return only if the products is damaged or a wrong product.you can also send the photos on our whatsapp number +919495912681.so our sales team can make the decision for your return.
Customer is not eligible for return/exchange if
- Its “No longer needed”.
- Minor difference from the specification such as color,size etc..
- Customer tried to handle the industrial product and unable to use it which promotes any tear/damage.
- Made to Product(on demand) will not be returned.
Guidelines for Return/Exchange:
- For Products purchased on samnantools, in the event the customer has any concern with the Product, the customer shall raise Return/Exchange request within the same day of product delivery.
- Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue.
- If customer is sharing photographs of product it must be four angle photograph inclusive of Product Packaging images (Videography will be highly appreciated).
- In case of Industrial goods return will be accepted only in case of wrong, defective, damaged product.
- In Case of Faulty electronics product, customer need to contact nearest service centre for repair/ replacement.
- All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.
- Customer should pay the return parcel service charge for the product
- We shall endeavour to process the customer refund within 7 (Seven) working days from the date of receiving the product back to our warehouse
What exactly happens after ordering?
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- The refunds in accordance with the above guidelines shall be as per the following:
- In case of pre-paid order, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in same account of customer buying the Product from where customer has paid the transaction amount.
- For cash on delivery transactions, refunds, if any, will be made via demand draft/NEFT/Cheque etc. in favour of the customer buying the Products, as per the details provided by the customer.
Refunds / Returns shall NOT be allowed in the following cases:
- Return request is made outside the specified time frame of 2 days as specified above.
- In case where price tags, labels, original packing, freebies and accessories, box are missing.
- If the Product is damaged by the customer, in any manner as may be determined by samnantools at its sole discretion.
- If Product has been used by the customer.
- If Product sold as combo/sets cannot be returned as individual Product.
When are Refunds provided?
- We work to provide the most hassle-free online shopping experience. You are covered and your money safe. We initiate the refund process as soon as we receive the details.
- Damaged products are returned to our warehouse and has been quality checked.
What are the details you require to process COD refund?
- Once you agree for cod refund, you will receive an email from samnantools customer support team asking for.
- Bank Name
- Account Number
- Account Holder’s name
- IFSC code
- Location of the Bank. We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.
Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Net banking?
- No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from.
How long will it take to refund?
- It takes 7-10 working days for the money to be credited to your account.