INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Yes, it’s necessary to log into your Samnantools account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.

You’ll have access to a personalised shopping experience including recommendations and quicker check-out.

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.

You can check your SMS for more details on when the courier service will try to deliver again.

Visit My Orders to check the status of your replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

You can choose to pay for your order on samnantools with any Visa, MasterCard or Maestro Debit Card.

1. Go to My Orders

2. Choose the item you wish to return or exchange

3. Fill in the details

4. Choose Request Return.

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