Customer Return Policy?

We will not accept the returns without proper reason.We will accept return only if the products is damaged or a wrong product.you can also send the photos on our whatsapp number +919074323019.so our sales team can make the decision for your return.

  • In the event of a refund being processed, the customer acknowledges and agrees that applicable gateway charges, if any, shall be deducted from the total refund amount. The gateway charges are non-refundable and will be deducted to cover the transaction fees incurred during the original payment process.

Customer is not eligible for return/exchange if

  • Its “No longer needed”.
  • Minor difference from the specification such as color,size etc..
  • Customer tried to handle the industrial product and unable to use it which promotes any tear/damage.
  • Made to Product(on demand) will not be returned.

Guidelines for Return/Exchange:

  • For Products purchased on samnantools, in the event the customer has any concern with the Product, the customer shall raise Return/Exchange request within the same day of product delivery.
  • Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue.
  • If customer is sharing photographs of product it must be four angle photograph inclusive of Product Packaging images (Videography will be highly appreciated).
  • In case of Industrial goods return will be accepted only in case of wrong, defective, damaged product.
  • In Case of Faulty electronics product, customer need to contact nearest service centre for repair/ replacement.
  • All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.
  • Customer should pay the return parcel service charge for the product
  • We shall endeavour to process the customer refund within 7 (Seven) working days from the date of receiving the product back to our warehouse

Refund Policy

  • The refunds in accordance with the above guidelines shall be as per the following:
  • In case of pre-paid order, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in same account of customer buying the Product from where customer has paid the transaction amount.
  • For cash on delivery transactions, refunds, if any, will be made via demand draft/NEFT/Cheque etc. in favour of the customer buying the Products, as per the details provided by the customer.
  • In the event of a refund being processed, the customer acknowledges and agrees that applicable gateway charges, if any, shall be deducted from the total refund amount. The gateway charges are non-refundable and will be deducted to cover the transaction fees incurred during the original payment process.
  • For products above 20 kg or in cases where specific parts of a product need replacement or return, the customer is responsible for arranging the return via any authorized courier service.

Refunds / Returns shall NOT be allowed in the following cases:

  • Return request is made outside the specified time frame of 2 days as specified above.
  • In case where price tags, labels, original packing, freebies and accessories, box are missing.
  • If the Product is damaged by the customer, in any manner as may be determined by samnantools at its sole discretion.
  • If Product has been used by the customer.
  • If Product sold as combo/sets cannot be returned as individual Product.

When are Refunds provided?

  • We work to provide the most hassle-free online shopping experience. You are covered and your money safe. We initiate the refund process as soon as we receive the details.
  • Damaged products are returned to our warehouse and has been quality checked.
  • In the event of a refund being processed, the customer acknowledges and agrees that applicable gateway charges, if any, shall be deducted from the total refund amount. The gateway charges are non-refundable and will be deducted to cover the transaction fees incurred during the original payment process.
  • What are the details you require to process COD refund?
  • Once you agree for cod refund, you will receive an email from samnantools customer support team asking for.
  • Bank Name
  • Account Number
  • Account Holder’s name
  • IFSC code
  • Location of the Bank. We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.
Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Net banking?
  • No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from.

How long will it take to refund?

  • It takes 7-10 working days for the money to be credited to your account.