Customer Return Policy

samnantools happy to serve customer and fulfil their requirements. If customer receives any product which fulfils the below mentioned criterion, customer is eligible for return / exchange:
  • Product is used/altered/poor in quality/Defective product.
  • Physical / in-transit damage to the product.
  • Wrong item sent.

We will not accept the returns without proper reason.We will accept return only if the products is damaged or a wrong product.you can also send the photos on our whatsapp number +919495912681.so our sales team can make the decision for your return.

Customer is not eligible for return/exchange if

  • Its “No longer needed”.
  • Minor difference from the specification such as color,size etc..
  • Customer tried to handle the industrial product and unable to use it which promotes any tear/damage.
  • Made to Product(on demand) will not be returned.

Refund Policy

  • The refunds in accordance with the above guidelines shall be as per the following:
  • In case of pre-paid order, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in same account of customer buying the Product from where customer has paid the transaction amount.
  • For cash on delivery transactions, refunds, if any, will be made via demand draft/NEFT/Cheque etc. in favour of the customer buying the Products, as per the details provided by the customer.

When are Refunds provided?

  • We work to provide the most hassle-free online shopping experience. You are covered and your money safe. We initiate the refund process as soon as we receive the details.
  • Damaged products are returned to our warehouse and has been quality checked.
  • What are the details you require to process COD refund?
  • Once you agree for cod refund, you will receive an email from samnantools customer support team asking for.
  • Bank Name
  • Account Number
  • Account Holder’s name
  • IFSC code
  • Location of the Bank. We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.
Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Net banking?
  • No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from.

How long will it take to refund?

  • It takes 7-10 working days for the money to be credited to your account.